Tuesday, April 24, 2007

eBay Account Compromised. Surprise. Surprise.

I got this email today from eBay:
In an effort to protect your eBay account security, we have suspended your account until such time that it can be safely restored to you. We have taken this action because your password may have been compromised. Sometimes this happens when members respond to an email asking for personal information. Although those emails appear to come from eBay, they are really sent by people attempting to gain access to your account. Although we cannot disclose our investigative procedures that led to this conclusion, please know that we took this action in order to maintain the safety of your account.

Please change the password that you use on the EMAIL account that you have registered to your eBay account. Make sure that it is also different from the password that you use on your eBay account. By doing this we can ensure that you are the only one that can access any further communication we may have with you.

Once you have taken steps to secure your email, please contact our Live Help team for assistance restoring access to your account. You can reach the Account Theft Live Help team by viewing the page below:


Programs that block pop-up windows may prevent you from accessing Live Help. If this is the case, you may be able to temporarily disable the program or configure the program to allow pop-ups on the eBay site in order to use Live Help. Additionally, Live Help may not work with some web browsers. If you continue to experience difficulties, you may be able to use Live Help by updating your browser to the most recent version or by using a different program to access the eBay site.

If you are unable to contact eBay through Live Help after taking these steps, respond directly to this message to request assistance. We will contact you by email after we have received your response.

Please be aware that there may be a delay in responses sent by email. In order to handle your concern as quickly and efficiently as possible, we encourage you to contact us through Live Help if you are able to do so.


eBay Trust & Safety

I haven't used my eBay account in a long time, and I constantly get SPAM email that tries to be eBay in a Gmail account. I know, too, that it is SPAM, because no Gmail account is connected to my eBay account.

So I went to try and sign in. Couldn't remember my password so I tried to retrieve it but the answers I put in for security questions turned out to be incorrect. How that's possible, well, I didn't know at the time.

Turns out, when eBay suspends your account for whatever reason, the answers to your "security" questions become invalid. There is no way to retrieve your password and log back in without going through their LiveHelp. And if you haven't updated your account information, you're screwed.

And, if you've already tried to retrieve your password a few times, and you follow the instructions on the email eBay sends you, you can't. You're locked out.

Talk about a very annoying, tedious process. And I'm supposed to believe this is all for my safety and well being. Except eBay doesn't discuss anything related to the "breach" of security, so there is no way of knowing what happened, how it happened and what they're doing to prevent it from happening again.

You know, I'm starting to think Google is more trustworthy than eBay. Google, oddly enough, is more transparent about its efforts to combat SPAM, unauthorized access, etc. Not a whole transparent, but enough so that the perception that they are pro actively doing something is real.

So when is Google going to further step into the eBay pool?

1 comment:

ng2000 said...
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